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IT Support Specialist ( Contract)

TITUS is currently searching for a full-time temporary (7 months) IT Support Specialist to join our Technical Support team. As a member of this team, you will provide server and desktop support to our global workforce for issues related to local computer problems (software/hardware), telephone issues, audio/visual/teleconferencing and network-related issues.  Support will be provided in person, and via email and the telephone. In addition, this position will also contribute to our IT infrastructure growth and evolution.

Responsibilities:

  • Create and manage Windows images for desktop and laptop hardware
  • Create and manage virtual machine templates
  • Provide support for end users across a variety of applications
  • Manage and support Dell server hardware
  • Manage and support Windows Server operating systems
  • Manage and support Cisco systems: Call manager, routers, switches, and wireless systems
  • Manage and support virtual environments in Microsoft Azure, Amazon AWS, and Hyper-V
  • Manage and support Microsoft server technologies: SharePoint, SQL, DNS, DHCP, IIS, DFS, Exchange 2013
  • Manage and support Office 365
  • On board and off board users
  • Build documentation for users

Qualifications:

  • At least 5 years’ experience supporting Microsoft server technologies
  • Strong problem-solving skills
  • Comfortable with Enterprise security concepts
  • Able to balance project work with support requests
  • Experience troubleshooting network issues
  • Cisco certification a plus
  • Experience with Microsoft Azure a plus
  • Experience with Microsoft Office 365 a plus

TITUS solutions enable organizations to discover, classify, protect, analyze and confidently share information, and meet regulatory compliance requirements by identifying and securing unstructured data. TITUS products enhance data loss prevention by classifying and protecting sensitive information in emails, documents and other file types – on the desktop, on mobile devices, and in the Cloud. TITUS solutions are trusted by millions of users in over 120 countries around the world. Its customers include Dell, Safran Morpho, United States Air Force, NATO, Pratt and Whitney, and Canadian Department of National Defence.

TITUS is an equal opportunity employer, and we value diversity and inclusion as part of our corporate culture. As part of our commitment to diversity we consider all qualified applicants for employment regardless of race, religion, sex, ethnicity, national origin, age, disability, or any other legally protected factors. We are able to provide accessibility accommodation during the selection process - just let us know when submitting your electronic application how we can best assist you.

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